Chuva ai - Privacy Policy

Privacy Policy

Last updated: September 12, 2025
This Privacy Policy describes how Hangzhou Yita Elephant Technology Co., Ltd. ("we", "us", or "our") collects, uses, discloses, and protects information when you use our AI video generation application and related services (the "Service"). By using the Service you consent to the practices described in this Policy. If you do not agree, please do not use the Service. If you have questions or want to exercise your rights, contact us at [email protected].

1. Summary — key points

What we collect: information you provide (account details, uploaded media, feedback), automatically collected technical and usage data (device, logs, IP, approximate location), and cookies/similar technologies.
Sensitive data: we do not normally collect sensitive personal data. If we need to process sensitive data, we will obtain your explicit consent first.
Third-party data: we normally do not obtain personal information about you from third parties unless you authorize it or it is necessary to provide the Service.
Why we process: to provide, operate, secure, improve, and personalize the Service; to communicate with you; to meet legal obligations.
Sharing: only with service providers who act on our behalf, in business transfers, when required by law, or with your consent.
Security: we use reasonable administrative, technical and physical safeguards but cannot guarantee absolute security.
Your rights: depending on your jurisdiction, you may have rights to access, correct, delete, restrict or port your personal data, and to withdraw consent. Contact [email protected] to exercise any rights.

2. Information we collect

2.1 Information you provide directly

  • Account information: email address, username, password (stored securely), profile picture if provided.
  • User content: media you upload or submit to the Service (audio, images, video, text, metadata). These are used to generate or edit video content as requested.
  • Communications: messages, support inquiries, feedback, and other content you send to us.

2.2 Information automatically collected

  • Usage and log data: pages visited, features used, timestamps, error and crash reports.
  • Device and connectivity data: device model, OS and version, browser type, device identifiers, network type and quality, IP address, system settings.
  • Performance and quality metrics: processing times, upload/download metrics, resource usage.
  • Approximate location: derived from IP address. This is not precise GPS location unless you provide it.

2.3 Cookies and similar technologies

We and our service providers use cookies, local storage and similar technologies to provide the Service, remember preferences, analyze usage, and support advertising and marketing where permitted. You may control or disable cookies via your browser or device settings, but doing so may limit functionality.

3. How we use information

We process your information for the following purposes (legal bases where required by law are listed in parentheses and may include: performance of a contract, consent, compliance with legal obligations, and legitimate interests):
  • Provide and operate the Service: perform requested operations such as media processing, generation, rendering, storage and delivery. (contract / legitimate interest)
  • Account management: create, authenticate, and manage your account. (contract)
  • Customer support: respond to inquiries and resolve issues. (contract / legitimate interest)
  • Service improvement and research: analyze usage, fix bugs, improve features, and develop new capabilities. Where feasible we use aggregated or de-identified data. (legitimate interest)
  • Security, fraud prevention, and abuse detection: detect and prevent unauthorized access, attacks, or misuse. (legitimate interest / legal obligation)
  • Marketing and communications: with your consent, send news, updates, or promotional materials. You may opt out at any time. (consent)
  • Model training and research: We may use aggregated, de-identified, or anonymized data to train and improve machine learning models. We will not use user-identifiable personal data for model training or public research without obtaining your explicit consent.
  • Compliance and legal purposes: comply with applicable laws, regulations, litigation and law enforcement requests. (legal obligation)
  • Business operations: billing, accounting, audits, mergers, or restructuring. (legitimate interest / legal obligation)

4. How and when we share information

We only share personal information in limited circumstances:
  • Service providers: third parties that perform services on our behalf (hosting, storage, analytics, payment processors, email delivery, customer support). They are contractually bound to use data only for permitted purposes and to implement suitable safeguards.
  • Business transfers: in connection with a sale, merger, reorganization, financing, or acquisition of all or a portion of our business, user information may be transferred as an asset. We will require any successor to honor this Policy or notify you if changes are made.
  • Legal requirements and safety: when required by law, legal process, or to respond to lawful requests by public authorities; or to protect rights, property or safety of users or others.
  • With your consent: we will share for other purposes only with your explicit consent.
  • Aggregated and anonymized data: we may share non-identifying aggregated information publicly or with partners.
We will not sell personal information for monetary consideration. (If applicable law defines "sale" differently, this paragraph conforms to that law.)

5. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including for legal, tax, or accounting obligations. When data is no longer needed, we will delete it or render it anonymous. Backups and archival copies may persist for a limited period and will be handled in accordance with our retention and deletion policies.

6. Security

We implement reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the data, including encryption in transit, access controls, audit logging, and vulnerability management. However, no system is completely secure. Please protect your account credentials and avoid using the Service from insecure networks.

7. Children and minors

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under the applicable age limit without parental consent, contact us at [email protected] and we will take steps to delete such information as required by law.

8. Your rights and choices

Subject to applicable law, you may have the right to:
  • Access and obtain a copy of personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Request restriction or objection to certain processing activities.
  • Receive a portable copy of certain personal data in a common machine-readable format.
  • Withdraw consent where processing is based on consent.
  • Opt out of direct marketing.
To exercise your rights or submit a request, contact [email protected]. We will verify your identity before responding and comply with applicable legal timeframes. If you are not satisfied with our response you may have the right to lodge a complaint with a supervisory authority.

9. Third-party services and links

The Service may contain links to third-party websites, integrations, or use third-party components (e.g., cloud providers, analytics, SDKs). Those third parties have their own privacy policies and practices which we do not control. We encourage you to review their policies before providing personal information.

10. International transfers

Your information may be stored and processed in jurisdictions other than your own. When we transfer data across borders we take appropriate measures to ensure an adequate level of protection (e.g., contractual protections or other safeguards required by applicable law).

11. Changes to this Privacy Policy

We may update this Policy from time to time. When we make material changes, we will post the updated policy with a new "Last updated" date and, where required, provide additional notice (for example, in-app or by email). Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

12. Contact us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

Contact Information

Email: [email protected]
Company: Hangzhou Yita Elephant Technology Co., Ltd.
(If you need to provide an address, phone number or Data Protection Officer contact, please use the contact information available in your account settings or company communications.)